Trainee - Customer Service Officer

Job No: 5381124

Location: Kingston

Closing Date: 8 Dec 2024 AEDT

Position: Position Number 000538

Department: Governance, Recreation and Property Services

Employment Status: Full time, fixed term (2-year contract)

Location: Kingston, Civic Centre

Salary: $59,307 per annum + 12.5% superannuation

About this position:

Council has an exciting opportunity for an enthusiastic and motivated individual to join its Customer Service team. We are seeking a candidate who is interested in completing a Certificate III in Business while working in a busy office environment. The position works within a team responsible for delivering quality frontline customer service from point-of-enquiry to resolution, handling customer enquiries, service requests, transactions, and complaints in an efficient, professional, and responsive manner.

You will need to have a positive and flexible approach to work, willingness to learn as well as good communication skills. Please note, this traineeship has a nominal duration period of two years and continued employment beyond the two-year traineeship is not guaranteed.

As the successful applicant, you will have:

The capacity to undertake Certificate III in Business (at Council’s cost),
Competent computer skills,
Ability to work in a team.

Further details:

The role is full-time and offered on a fixed term contract for a 2-year period. The commencement salary is $59,307 per annum, plus 12.5% employer superannuation contribution.

For more information, please contact Korrina Cowley, Acting Customer Service Coordinator on (03) 6211 8200.

Employee benefits:

An inclusive culture and a genuine focus on our people's safety and wellbeing.
Discounted membership at the Kingborough Fitness Centre.
An Employee Assistance Program.
Corporate Health Plan discounts.

How to apply:

Before you begin, please ensure you have read the Position Description which includes the Key Selection Criteria. Please see our Applicant’s Guide to further assist you with applying.
Applications must be submitted by using the online form on Council’s website. You can save your application as you progress through the stages until you submit your completed application.
Employment will be subject to satisfactory pre-employment background checks, which may include the following:

National Police check,
Right to Work in Australia check,
Reference checks,
Health assessment including drug and alcohol testing,
Working with Vulnerable People registration.

Applications close on Sunday 8 December 2024.

Apply Now

Privacy Acknowledgment

Collection of Personal Information

Kingborough Council is collecting personal information from you as part of the recruitment and selection process. Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.

Council's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

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Questions

Please tell us why you are interested in completing a Certificate III in Business.*

Please outline any experience you have delivering customer service.*

Please describe your computer and data entry skills. For example, how familiar are you with the MS Office suite and what other systems or programs do you have experience with.*

Do you have any experience in cash handling, processing payments and end-of-day reconciliation?*

Have you prepared an application letter specifically for this role (required)?*
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Are you willing to undergo a medical and Criminal History, Entitlement to Work and Qualification checks if required?*
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It is a legal requirement for all Australian employers to ensure candidates have the right to work in Australia. Please choose one of the following:*
1. I am an Australian citizen
2. I am a permanent resident of Australia or a NZ citizen who has entered Australia on a valid passport
3. I am a non-citizen with a valid visa that provides work rights, and I consent to this being verified
4. I am a non-citizen who requires sponsorship from an employer

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